Your Italian mall for Murano glass Chandeliers and more Venetian Products
TERMS & CONDITIONS
We usually ship merchandise within 35-40 business days of your order and offer a full money back guarantee to insure your satisfaction.
RETURNS & REFUNDS
We guarantee your satisfaction with our products. Products may be returned within 10 days after delivery date for a full refund of the product price for your choice of a cash refund or credit (shipping and handling charges are not refundable). Please enclose proof of purchase. All returned merchandise must be in resale condition and returned prepaid in the original packaging, packed inside another master carton.Warranty is included with most products. For a warranty service return the product to the address given on the warranty card. We recommend that you send your return via an insured carrier. We are not responsible for lost returns.
SHORTAGES & BACKORDERS
All items in our catalog are stocked in depth, but sometimes shortages do occur. You will not be charged for a backordered item until it is ready to ship. Your will be informed which products, if any, are on backorder usually within 1 week of order placement.
Many articles will be shipped not assembled, above all the Murano chandeliers. International orders are shipped by FEDEX ® Federal Express, UPS or similar. On your request, we will be glad to assist you in determining the best method of shipping you prefer. When your country is not listed, please send us a e-mail.
"DOOR TO DOOR" in beyond 200 countries of the world. Most US orders will arrive the day after within hours 10.30 In the more important commercial centers of CANADA the day after thedeparture date. According to successive day the date of departure in the main citiesof the MEXICO, PUERTO RICO and CARIBE. Services of delivery in two or three days in the main world-widemarkets. We do not ship to P.O. Boxes. Please make sure that you enter your address correctly. We must charge you for shipping if we have to re-ship an item because of an address error. Customer is responsible for any foreign duties.
If you are having problems with your order, or you receive goods that are damaged, in error, or missing. Contact our Customer Services Desk on:
If you need further information on any product, then our Customer Services Reps are happy to help, call them on the above number.
Return Policy: You may return the merchandise within 10 days from date of purchase. Full refund will be applied only to unopened merchandise. If you would like to return merchandise please call +39-0438-415545 for RMA (Return Merchandise Authorization) to obtain authorization code. Prices are subject to change without notice
All orders delivered within the ITALY will be vatable on the products and the shipping costs.
All the orders transported in ITALY and EUROPE will be included of IVA (VAT) on the products and shipping costs.
All orders outside Italy and Europe are Non taxable.
The current tax rate is 22% for the ITALY